I-Notice Entry Stats for October 2008 to November 2008

Stats generated 11/01/08 08:01:27 AM

	Month	YTD
Total tickets taken	41095	380189
Total Regular tickets	35615	326437
Total 5xx tickets	8306	75300
% 5xx / Reg	23%	23%
% 5xx / Total	20%	19%
Total 560 tickets	2369	18785
% 560 / 5xx	28%	24%

Tallies by Company	Total	Regular	Web	%reg/tot	%web/tot	%web/reg
ALLTEL CENTRAL	0	0	0	0%	0%	0%
With Done Fors	0	0	0	0%	0%	0%
BUCKEYE PIPELINE CO	3	3	0	100%	0%	0%
With Done Fors	6	6	0	100%	0%	0%
CENTRAL HUDSON GAS & ELECTRIC	350	266	123	76%	35%	46%
With Done Fors	500	401	123	80%	24%	30%
CITY OF ROCHESTER	299	274	84	91%	28%	30%
With Done Fors	386	352	84	91%	21%	23%
CON EDISON	351	142	0	40%	0%	0%
With Done Fors	1155	707	107	61%	9%	15%
CON EDISON (GAS)	351	142	0	40%	0%	0%
With Done Fors	1155	707	107	61%	9%	15%
ERSC INC	12	10	9	83%	75%	90%
With Done Fors	12	10	9	83%	75%	90%
FRONTIER COMMUNICATIONS A CITI	52	51	0	98%	0%	0%
With Done Fors	267	242	33	90%	12%	13%
METROPOLITAN WATER BOARD	0	0	0	0%	0%	0%
With Done Fors	0	0	0	0%	0%	0%
NATIONAL FUEL GAS	628	371	162	59%	25%	43%
With Done Fors	953	648	360	67%	37%	55%
NATIONAL GRID	3290	2746	1871	83%	56%	68%
With Done Fors	4102	3458	2062	84%	50%	59%
NYSEG	1030	909	462	88%	44%	50%
With Done Fors	2245	2065	859	91%	38%	41%
OBRIEN & GERE	2	2	0	100%	0%	0%
With Done Fors	2	2	0	100%	0%	0%
ORANGE & ROCKLAND UTILITIES	389	290	97	74%	24%	33%
With Done Fors	558	438	99	78%	17%	22%
RG&E	60	0	0	0%	0%	0%
With Done Fors	516	431	337	83%	65%	78%
TENNESSEE GAS PIPELINE	6	3	0	50%	0%	0%
With Done Fors	7	4	0	57%	0%	0%
TEPPCO	1	1	0	100%	0%	0%
With Done Fors	9	9	0	100%	0%	0%
TIME WARNER CABLE	8	8	0	100%	0%	0%
With Done Fors	756	742	475	98%	62%	64%
VERIZON	208	150	2	72%	0%	1%
With Done Fors	1261	993	203	78%	16%	20%

Aggregate	7040	5368	2810	76%	39%	52%
With Done Fors	13890	11215	4858	80%	34%	43%

Web tallies include only those tickets that were completed without any intervention from call center staff. Most training tickets will not be counted as web entries.

Done Fors are based on a best-guess matching of junk in each ticket's "Work Done For" field to a known company name, or to a closely spelled butchering thereof.

I-Notice Entry Stats for October 2008 to November 2008

Tallies by Company