Ticket Types and Priorities

To make life easier for everyone, Dig|Safely. New York has the ability to classify several different types of requests based on several criteria. The resulting classification is called the Priority of the notice.

Priorities are a wonderful thing... they allow us to create rulesets for destinations, meaning we can route specific ticket types to the right place, at the right time.

At present, Dig|Safely. New York identifies and assigns the following types / priorities:

Emergency Tickets:
This type of ticket means the excavator is going to start their digging within 0 to 4 hrs, AND the dig is to resolve a threat to life, property or vital utility.
Priority Tickets:
This type of ticket means the excavator is going to start their digging within 0 to 4 hrs, and the dig IS NOT to resolve a threat to life, property or vital utility.
Insufficient Tickets:
This type of ticket means the excavator is giving more than 4 hours, but less than 2 full working days of lead-time.
Regular (legal) Tickets:
This type of ticket means the excavator is going to start the digging after 2 full working days.
Design Tickets:
This type of ticket typically is not relevent to a maintenance group; the caller is planning a layout of some type and needs to know where your facilities are and will be in the future. If you have one, you will typically route these to an engineering, planning and design group within your organization.
Gas Emergency Tickets:
This type of ticket indicates an excavator has hit or has discovered a gas pipe, and believes there may be a gas leak. These tickets are normally sent to gas utilities only, and they are not a substitute for calling 911.